Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at eat-jetspizza.click, place an order, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. We comply with all applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive acts and practices in commerce.

1. About Us

Jet's Pizza operates this website and provides food ordering and delivery services to customers across the United States. For all privacy-related matters, you may contact us using the following details:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us at the contact details listed above.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The categories below describe what we collect, why we collect it, and how it is gathered.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Delivery address (street, city, state, ZIP code)
• Billing address
• Username and password (stored in encrypted format)
• Date of birth (for age verification purposes)
• Profile preferences and saved addresses

2.2 Payment and Transaction Information

To process your orders and payments, we collect:

• Credit or debit card information (processed through our secure third-party payment processor — we do not store full card numbers on our servers)
• Order history and transaction records
• Coupon codes and promotional redemption history
• Refund and dispute information

2.3 Usage Data and Technical Information

When you browse our website, we automatically collect certain technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URL (the website that brought you to ours)
• Clickstream data and navigation patterns
• Date and time of access
• Error logs and crash reports

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience, analyze site traffic, and deliver personalized content and advertisements. For detailed information on the specific cookies we use and how to manage your preferences, please refer to our Cookie Policy, which is available on our website. In brief, the types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of our website, including session management and security functions.
• Performance and Analytics Cookies: Help us understand how visitors interact with our site so we can improve functionality.
• Functional Cookies: Allow our website to remember your preferences, such as saved delivery addresses and language settings.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements relevant to your interests, both on our site and on third-party platforms.

2.5 Communications Data

If you contact us by email, phone, or through our website contact forms, we collect the contents of your communications, your contact details, and records of our correspondence with you. This includes:

• Customer service inquiries and complaints
• Feedback and reviews you submit
• Survey responses
• SMS/text message communications (if you opt in)

2.6 Location Data

With your consent, we may collect precise or approximate geolocation data to facilitate delivery services, suggest nearby store locations, and improve our location-based features. You may disable location sharing through your device settings at any time, though this may affect certain features of our service.

2.7 Information from Third Parties

We may receive additional information about you from third-party sources, including:

• Social media platforms (if you log in or connect your account through Facebook, Google, Apple, or similar services)
• Marketing and analytics partners
• Data enrichment services that help us verify and supplement the information we hold about you
• Delivery partners who relay fulfillment status information

3. How We Use Your Information

We use the personal information we collect for a range of legitimate business purposes. We will only process your data where we have a lawful basis for doing so, such as fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests, or where you have provided your consent.

3.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders
• Managing your account and profile
• Sending order confirmations, receipts, and delivery updates
• Facilitating payment transactions and issuing refunds where applicable
• Providing customer support and resolving disputes

3.2 Analytics and Service Improvement

• Analyzing usage patterns to improve the functionality and design of our website and app
• Conducting internal research and development
• Monitoring and addressing technical issues and security incidents
• Measuring the effectiveness of our promotions and marketing campaigns
• Generating aggregated, anonymized reports about our user base

3.3 Marketing and Promotional Communications

• Sending you promotional offers, coupons, and newsletters by email or SMS, where you have opted in or we have a legitimate interest to do so
• Displaying personalized advertisements on our website and through third-party advertising networks
• Notifying you of new menu items, special deals, and seasonal promotions
• Running loyalty programs and reward schemes

You have the right to opt out of marketing communications at any time. You can do so by clicking the "unsubscribe" link in any marketing email, texting STOP in response to SMS messages, or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of our company, employees, and users
• Preventing fraud, unauthorized activity, and misuse of our services

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party vendors and service providers who perform functions on our behalf, including:

• Payment Processors: To securely handle payment card transactions (e.g., Stripe, PayPal, or similar processors)
• Delivery Partners: To coordinate and fulfill food delivery orders
• Email and SMS Providers: To send order confirmations, updates, and marketing messages
• Cloud Hosting and IT Services: To maintain and operate our website infrastructure
• Analytics Providers: Such as Google Analytics, to help us understand user behavior on our website
• Advertising Networks: To deliver targeted advertisements to you on and off our website
• Customer Support Tools: To manage and respond to support tickets and inquiries

All service providers are required by contract to use your information only as necessary to perform services on our behalf and to maintain appropriate security safeguards.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to:

• Comply with any applicable federal or state law or legal process
• Respond to requests from public authorities, including national security or law enforcement agencies
• Protect the safety, rights, and property of our company, customers, or the public
• Detect and prevent fraud or other criminal activity

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control of your personal information and your choices in that event.

4.4 With Your Consent

We may share your information with other third parties with your explicit consent. For example, if you choose to link your account to a third-party loyalty program or participate in a co-branded promotion, we may share relevant information with that partner.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions, and all employees are trained in data privacy and security practices.
• Password Hashing: User passwords are stored using strong, industry-standard hashing algorithms and are never stored in plain text.
• Payment Security: We are compliant with Payment Card Industry Data Security Standards (PCI-DSS) through our use of certified third-party payment processors.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law in the event of a security incident.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Access: You have the right to request a copy of the specific personal information we have collected about you in the preceding 12 months.
• Right to Deletion: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only those purposes strictly necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or provided a different level of quality because you exercised your privacy rights.

6.2 General Privacy Rights for All US Users

Regardless of your state of residence, we extend the following rights to all of our users to the extent practicable:

• Right to Access: Request access to the personal information we hold about you.
• Right to Correction: Request that we correct or update inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to applicable legal requirements and our legitimate business needs.
• Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Opt Out of Marketing: Opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: eat-jetspizza.click

We will respond to your verified request within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period. We may ask you to verify your identity before processing your request to protect your privacy and security. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded, in which case we will notify you of the fee before proceeding.

7. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and support our marketing activities. Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and remember certain information about your visit.

You have the right to accept or decline non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner displayed on your first visit to our website
• Your browser settings, which allow you to block or delete cookies
• Opt-out tools provided by third-party advertising networks

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features. For full details on the cookies we use, their purposes, and how to manage your preferences, please review our complete Cookie Policy available at eat-jetspizza.click.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and support our legitimate business interests. The specific retention periods we apply include:

When personal information is no longer required for any of these purposes, we will securely delete or anonymize it in accordance with our data retention policies. Where complete deletion is not possible (such as information stored in backup archives), we will isolate that data from further processing until deletion is possible.

9. Children's Privacy

We are committed to protecting the privacy of minors. Our food ordering and delivery services are designed for adults, and our website is not directed at children under the age of 18. We do not knowingly:

• Solicit personal information from anyone under 18 years of age
• Market our products or services to children
• Allow children to create accounts or place orders through our platform

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website without parental permission.

10. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers may be located in or operate from other countries, which means your personal information may be transferred to, stored in, or processed in countries outside of your state of residence or the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable law. These steps may include:

• Entering into data processing agreements with our service providers that include standard contractual clauses or other lawful transfer mechanisms
• Verifying that recipient countries or organizations offer adequate data protection standards
• Implementing additional technical and organizational security measures

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries as described in this policy. If you have questions about international transfers of your personal data, please contact us at [email protected].

11. Third-Party Links and Websites

Our website may contain links to third-party websites, social media platforms, and external services that are not owned or controlled by Jet's Pizza. This Privacy Policy applies solely to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every third-party site you visit before submitting any personal information.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its content, products, or services.

12. Do Not Track Signals

Some web browsers and mobile devices offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not respond to DNT browser signals at this time.

However, we do offer you choices regarding the use of cookies and tracking technologies, as described in our Cookie Policy. You can manage your tracking preferences through your browser settings or through our cookie consent tools.

We will continue to monitor developments in DNT standards and update our practices as standards evolve.

13. California Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and obtain once per year, free of charge, information about personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to us at: [email protected].

14. State-Specific Privacy Rights

In addition to California, other US states have enacted comprehensive privacy laws that grant residents certain rights over their personal information. If you are a resident of any of the following states, you may have additional rights similar to those described in this policy:

• Virginia: Consumer Data Protection Act (VCDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Utah: Utah Consumer Privacy Act (UCPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)
• Other States: Various additional state privacy laws that may apply to your personal information

These rights generally include the ability to access, correct, delete, and obtain a portable copy of your personal data, as well as the right to opt out of the processing of personal data for targeted advertising or the sale of personal data. To exercise any of these rights, please contact us using the information provided in the Contact Us section of this policy. We will respond to your request in accordance with the applicable law for your state of residence.

15. How to File a Complaint

If you believe that we have not complied with this Privacy Policy or applicable data privacy laws, we encourage you to first contact us directly so that we can address your concerns:

• Email: [email protected]
• Website: eat-jetspizza.click

We will investigate and respond to all complaints within a reasonable timeframe. If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority. In the United States, this may include:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including the FTC Act, which prohibits unfair or deceptive acts and practices in commerce, including those related to privacy and data security.
  Website: www.ftc.gov/complaint
  Phone: 1-877-382-4357
• California Privacy Protection Agency (CPPA): If you are a California resident, the CPPA is the state authority responsible for enforcing the CCPA/CPRA.
  Website: cppa.ca.gov
• Your State Attorney General: Most US states allow residents to file privacy-related complaints with the state Attorney General's office. Contact your state's Attorney General for more information about how to file a complaint in your jurisdiction.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in law, technology, our business practices, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the changes
• Send you a notification by email if the changes are material and you have an account with us

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes to this policy will be deemed your acceptance of those changes. If you do not agree with any changes, you should discontinue use of our services and may request deletion of your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact our privacy team:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you contact us, please provide us with sufficient information to identify your account or interaction with us, as well as a clear description of your request or concern so that we can respond effectively.